Refund policy

Connected Essentials offers a 30-day change-of-mind return period. You have 30 days after receiving your item to request a return.

Change-of-mind eligibility

To qualify for a change-of-mind return, the item must be unused, in its original condition and packaging, and include all accessories and proof of purchase. Items showing signs of installation, wear, damage or missing packaging may not qualify for a change-of-mind return.

How to request a return

Use our Contact page and include your order number, the item you wish to return and the reason for the request. If the item is faulty, damaged or incorrect, include clear photos where possible. If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send an item back before the return has been approved. For eligible change-of-mind returns, the customer is responsible for return postage. Original shipping charges are not refundable for change-of-mind returns unless required by law.

Faulty, damaged or incorrect items

Inspect your order when it arrives and contact us promptly if an item is faulty, damaged, not as described or incorrect. We will assess the issue and provide an appropriate remedy. Depending on the circumstances, rights under the Australian Consumer Law may include a repair, replacement or refund. These rights are not limited by our 30-day change-of-mind period.

Exchanges

For an eligible change-of-mind exchange, request a return first. Once approved, you may place a separate order for the replacement product to secure availability.

Refunds

We will notify you after the returned item has been received and assessed. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or payment provider may take additional time to process the credit.

Australian Consumer Law

This policy applies in addition to, and does not exclude, restrict or modify, any rights or remedies available under the Australian Consumer Law.