Help & Information

Shipping policy

Connected Essentials ships orders from Australia to delivery addresses available at checkout.

Order processing

Orders are prepared and dispatched on business days. You will receive an order confirmation after checkout and a shipping confirmation with tracking information where tracking is available.

Shipping rates and delivery estimates

Available shipping methods, costs and estimated delivery timeframes are shown at checkout before payment. Delivery estimates are guides only and may be affected by carrier delays, public holidays, severe weather, peak periods or remote delivery locations.

Delivery addresses

Please check that your delivery address is complete and correct before placing your order. Contact us as soon as possible if a change is required. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Tracking, delays and missing parcels

If tracking shows a delay or an unexpected delivery status, check the carrier updates first and then contact us with your order number. We will help investigate with the delivery provider where appropriate.

Damaged deliveries

If an order arrives damaged, contact us promptly and include your order number, a description of the issue and clear photos of the parcel and affected product. Keep the packaging while the matter is assessed.